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Dan kan het gebeuren dat we om een tweede controle noodzaken. Jij behoudt altijd de controle over de bescherming van je account. Zuivere Spelsoftware en RNG-certificering Alle spellen bij ons draaien op een gecertificeerde Random Number Generator (RNG). Neutrale testlaboratoria zoals eCOGRA controleren deze generators structureel op zuivere willekeur. De bijbehorende certificaten zijn publiekelijk, je kunt ze zelf inzien. De integriteit van de software is minstens zo belangrijk als de financiële beveiliging. We gaan daarom alleen met leveranciers die beantwoorden aan internationale testnormen. Elke game-update ondergaat opnieuw een beveiligingscheck voordat hij bij jou wordt getoond. De RNG-certificering geldt niet alleen voor de resultaat van een ronde aan de roulette of een uitgedeelde kaart. Ook de rekenregels voor bonussen en jackpots worden gecontroleerd. We maken bekend het theoretische terugbetalingspercentage (RTP) per spel. Zo kun je een weloverwogen keuze doen. Die percentages worden door de audits bevestigd. Onze partners zijn partijen als NetEnt, Play’n GO en Evolution Gaming. Deze softwarehuizen stellen hun code eerst uitgebreid testen op kwetsbaarheden voordat wij hem mogen toepassen. Die zorgvuldigheid is voor ons een strikte voorwaarde, geen optie. Voortdurende Monitoring en Incidentbestrijding Ons securityteam houdt het platform 24/7 in de gaten. We gebruiken geavanceerde tools om netwerkinbraken, DDoS-aanvallen en andere gevaren in real-time te signaleren. Door preventief te zijn, minimaliseren we potentiële schade. Lukt het iemand toch om toegang te krijgen? Dan volgen we een van tevoren opgesteld responsplan. Dat waarborgt voor een snelle isolatie van het probleem, analyse en oplossing. We nemen kennis van elk incident om onze verdediging steeds beter te maken. Ons Security Operations Center (SOC) werkt met SIEM-software. Die software integreert logbestanden van alle systemen aan elkaar. Zo kan het geavanceerde, aanhoudende dreigingen herkennen die een mens zou over het hoofd zien. Verbanden die voor het oog verborgen zijn, komen zo op tafel. Geregelde voeren we een soort ‘indringersspel’. Een intern team tracht dan onze beveiligingssystemen te ontwijken. Deze realistische test zet zowel onze technologie als onze procedures onder druk. De resultaten toepassen we direct om dingen op technisch vlak of organisatorisch te verbeteren. Bescherming van Privégegevens en Privacy Ons privacybeleid volgt nauwgezet de Algemene Verordening Gegevensbescherming (AVG). We vergaren alleen gegevens die toegestaan zijn of nodig zijn om onze dienst te verlenen. Je data komt nooit naar externe partijen voor marketing. Onze servers zijn gevestigd in veilige datacenters gelegen in de Europese Unie. Niet iedereen bij Sankra kan eenvoudig bij klantgegevens. Alleen bevoegd personeel heeft toegang, en dan nog via een extra check met multi-factor authenticatie. We voeren regelmatig risico-analyses uit om zwakke punten in onze privacybescherming op te vinden en op te lossen. Het begint allemaal bij het beveiligen van jouw identiteit. We gebruiken data-minimalisatie. We verzoeken nooit meer dan noodzakelijk is. Alle gegevens die we registreren, zijn ook ‘at rest’ versleuteld. Dat betekent dat ze niet alleen tijdens het transport, maar ook op onze harde schijven gecodeerd zijn. Mocht iemand een server lijfelijk stelen, dan heeft hij nog niets. Via je accountdashboard bekijk je precies welke gegevens we van je bezitten. Je kunt ook een verzoek indienen om correctie of verwijdering. Onze Functionaris voor Gegevensbescherming behandelt zo’n verzoek volgens de wettelijk vastgestelde regels en termijnen. Zekere Betaalmethoden en Transactiebeheer We presenteren alleen betaalmethoden aan die overeenkomen met de strengste Nederlandse en Europese regels. Elke optie, van iDEAL tot creditcard, ondergaat eerst onze eigen veiligheidscheck. Daarnaast volgen geautomatiseerde systemen alle transacties in de gaten. Die systemen speuren naar afwijkende patronen die op fraude kunnen wijzen. Onze transactiecontrole pikt ongebruikelijke activiteit op, vaak nog voordat er echt gevaar is. Het systeem weert frauduleuze stortingen of opnames, maar laat gewone